FAQs

Shutters FAQs

Measuring & Installation

How do I measure my windows for shutters?
Follow our simple measuring guide or book a live video call for expert assistance.

Can I install the shutters myself?
Yes! Our shutters are designed for easy self-installation, with live video support if needed.

Troubleshooting Measurement Issues:
– Ensure measurements are taken from the window recess, not the frame.
– Measure in millimetres for accuracy.
– Check for uneven surfaces and consult our live support if unsure.

Ordering & Delivery

How long does it take to get my shutters?
We deliver within 28 days from order placement, thanks to our UK-based factory.

What if I need help after installation?
Contact us anytime for support. Live video assistance is included with every order.

Troubleshooting Installation Issues:
– If shutters don’t close properly, check for obstructions and realign if needed.
– Ensure screws are tightened correctly but not over-tightened.
– For uneven shutters, verify the frame alignment and use provided spacers.
– Contact our support team for real-time guidance if needed.

Product & Warranty

What styles of shutters do you offer?
Full height, tier-on-tier, and cafe-style shutters, all customizable to fit your windows.

Do you offer a warranty?
Yes, we provide a 5-year warranty on all shutters.

Pricing & Returns

How much do shutters cost?
Use our online estimator to get a quick price range or book a consultation for an exact quote.

What is your returns policy?
We only replace items with manufacturing defects. Self-installation issues are not covered.

Self-Install Terms

We primarily offer self-install services. The buyer is responsible for proper installation. Guidelines and live support are provided, but any installation-related issues are the buyer’s responsibility.

Troubleshooting Self-Installation Difficulties

Common Issues & Solutions:

• Uneven shutters: Check that the frame is level and use provided spacers if needed.
• Stuck louvers: Ensure no debris is obstructing the louvers and gently adjust with the tilt rod.
• Misaligned panels: Adjust hinges and ensure screws are tightened evenly.
• Loose frames: Verify that the frame screws are securely fastened into the wall structure.

For additional assistance, book a live support session with our installation experts.