Shutters FAQs
Measuring & Installation
How do I measure my windows for shutters?
Follow our simple measuring guide or book a live video call for expert assistance.
Can I install the shutters myself?
Yes! Our shutters are designed for easy self-installation, with live video support if needed.
Troubleshooting Measurement Issues:
– Ensure measurements are taken from the window recess, not the frame.
– Measure in millimetres for accuracy.
– Check for uneven surfaces and consult our live support if unsure.
Ordering & Delivery
How long does it take to get my shutters?
We deliver within 28 days from order placement, thanks to our UK-based factory.
What if I need help after installation?
Contact us anytime for support. Live video assistance is included with every order.
Troubleshooting Installation Issues:
– If shutters don’t close properly, check for obstructions and realign if needed.
– Ensure screws are tightened correctly but not over-tightened.
– For uneven shutters, verify the frame alignment and use provided spacers.
– Contact our support team for real-time guidance if needed.
Product & Warranty
What styles of shutters do you offer?
Full height, tier-on-tier, and cafe-style shutters, all customizable to fit your windows.
Do you offer a warranty?
Yes, we provide a 5-year warranty on all shutters.
Pricing & Returns
How much do shutters cost?
Use our online estimator to get a quick price range or book a consultation for an exact quote.
What is your returns policy?
We only replace items with manufacturing defects. Self-installation issues are not covered.
Self-Install Terms
We primarily offer self-install services. The buyer is responsible for proper installation. Guidelines and live support are provided, but any installation-related issues are the buyer’s responsibility.
Troubleshooting Self-Installation Difficulties
Common Issues & Solutions:
- Uneven shutters: Check that the frame is level and use provided spacers if needed.
- Stuck louvers: Ensure no debris is obstructing the louvers and gently adjust with the tilt rod.
- Misaligned panels: Adjust hinges and ensure screws are tightened evenly.
- Loose frames: Verify that the frame screws are securely fastened into the wall structure.
For additional assistance, book a live support session with our installation experts.